For Dogs:

• Dog(s) must be spayed or neutered if over 1 year old.

• Dog(s) must be non-aggressive and free of threatening behavior toward humans and other dogs.

• Dog(s) must be up-to-date on vaccinations, including Rabies, Distemper (e.g., DHPP), and Bordetella, with veterinary proof of vaccination and expiration date required.

• Pet parent(s) are responsible for ensuring their dog(s) are current on flea/tick and heartworm preventatives.

• Puppies 12 weeks and older are welcome. Please consult your veterinarian regarding age-appropriate care.

• Only dog(s) that are experienced with and enjoy the company of other dogs are suitable for Home Boarding, Daycare, and Group Walks.

• Dog(s) that are not social or are uncomfortable around other dogs are welcome for Solo Walks, Drop-In Visits, or House Sitting services.

• Pet parent(s) must inform us of any existing or recurring health conditions their pet(s) may have (e.g., scabs, scratches, weak leg) before the start of the booking.

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For Cats and Other Small Animals:

• Cats must be spayed or neutered if over 1 year old.

• Cats must be non-aggressive and comfortable with human interaction.

• All cats and small animals must be up-to-date on relevant vaccinations and parasite preventatives, as recommended by your veterinarian. Proof of vaccination may be requested.

• Small animals (e.g., rabbits, guinea pigs, hamsters, birds) must be in good health and housed in a secure, clean enclosure.

• Pet parent(s) must disclose any health concerns or special care instructions for cats or small animals (e.g., dietary needs, grooming requirements, medication) before the start of the booking.

• First-time clients must submit the Deogee Pet Assessment form and may be required to meet via video call or in person.

• Repeat clients may need to provide updated vaccination records.

• Rover Clients: Our Terms of Service are separate from Rover's, and owners must adhere to both Deogee's and Rover's policies.

• Direct bookings are confirmed after payment.

• Rover bookings require both Pet Parent(s) and Deogee acceptance.

We are not liable for any damages or loss of pet(s) belongings. Please bring items at your own discretion.

• Required:

  • Food (pre-portioned if possible)

  • Medications (with written instructions)

  • Leash, Collar, or Harness

• Optional:

  • Toys 

  • Beds 

  • Blankets

  • Bowls

  • Pet Parent(s)’ may provide a shirt or clothing item with their scent to help comfort their pet during their stay.

• Items We Can Provide (may include fee):

  • Food (Pro Plan Adult Sensitive Skin & Stomach Salmon & Rice Formula Dry Dog Food) – $1/cup fee

  • Toys

  • Bed

  • Blankets

  • Bowls

• It is essential that you adhere to the agreed-upon pick-up and drop-off times. Both Deogee and Pet Parent(s) are responsible for notifying each other of any changes to the schedule at least 4 hours in advance. Failure to do so may result in refusal of service.

• Please note that your pet’s daily schedule may be adjusted due to other bookings or prior commitments. Our schedule is set around these bookings, and we do not accommodate pick-ups or drop-offs during rest periods or breaks. We request that you respect these guidelines to ensure smooth operations for all clients.

• Deogee ensures that each dog receives food, water, potty breaks, sleep, and daily activities (e.g., playtime) based on their individual needs and our assessment of their behavior and energy level.

• Dogs will sleep in crates/playpens at night unless arranged otherwise.

• There will be a 24/7 dog cam monitoring and have an onsite team member. In cases where our team is needed elsewhere, we will hire a trusted third-party professional to ensure your dog(s) receive appropriate care.

• If issues arise from the dog, the Pet Parent(s) can choose to end the stay or continue with minimal activities.

• If the dog is not picked up after the agreed period, Deogee may transfer care to animal control or seek alternate care at the Pet Parent(s)' expense.

• Deogee prioritizes the safety and well-being of all pets under our care. Therefore, please be aware that bad weather conditions, such as heavy rain, extreme heat, or snow, may result in shortened or canceled walks.

• Deogee may substitute walks with indoor activities to ensure your dog’s safety and comfort.

• It is the Pet Parent(s)’ responsibility to ensure their dog is properly prepared for walks (e.g., appropriate harness, collar, or jacket in cold weather). If your dog is sensitive to certain weather conditions, please inform us so we can make adjustments to the walking schedule.

At Deogee, the safety, comfort, and well-being of every pet in our care is our highest priority. We recognize that each pet is unique, with individual personalities, health needs, and comfort levels. To ensure a safe and positive experience, we may adjust your pet’s care as needed based on behavior, health, or environmental conditions.

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Situations Where Adjustments May Be Made:

• Behavioral Concerns: If a pet shows signs of fear, anxiety, aggression, or discomfort, we may modify their routine, limit exposure to other pets or people, or provide more individualized attention.

• Health Observations: If we observe signs of illness or discomfort (e.g., limping, vomiting, lethargy, excessive scratching), we may reduce physical activity, change handling procedures, or pause certain services until further guidance is received from you or your vet.

• Weather or Environmental Conditions: For the safety of pets, outdoor time may be shortened or adjusted during extreme heat, cold, storms, or poor air quality.

• Energy Level, Age, or Special Needs: Young, elderly, or special-needs pets may receive tailored care that balances rest, activity, and enrichment according to their individual needs.

• Feeding or Medication Changes: If your pet refuses food, shows a change in appetite, or is on medication that affects their behavior or health, we may adjust feeding schedules or routines accordingly.

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​Communication:

• You will be promptly notified of any major changes or concerns.

• For ongoing or repeat issues, we may suggest an updated care plan or recommend services better suited to your pet’s needs.

• In emergencies, we will act in your pet’s best interest and reach out to you or your emergency contact as soon as possible.

• We will do our best to care for your dog during car travel, but Deogee is not liable for any emergencies or incidents that may occur during transport.

• We reserve the right to refuse a dog if they are flea-infested or sick.

• If your dog becomes ill during their stay, we will contact you immediately.

• We recommend that dogs wear collars with name tags.

• We will not use electronic or metal prong collars during playtime.

• In case of emergency, we will attempt to contact you before taking your dog to the veterinarian.

• You authorize Deogee to make medical decisions on your behalf, and you agree to cover all associated costs.