01

Service Agreement:

• Submission of the form signifies the Pet Parent(s)' agreement to Deogee Terms of Service Agreement. 

• All information provided about the Pet(s) must be accurate and complete to the best of the Pet Parent(s)' knowledge.

• Deogee reserves the right to amend or update these terms at any time, and it is the responsibility of the Pet Parent(s) to stay informed of any changes made to the Terms of Service.

02

Pet Requirements:

For Dogs:

• Dog(s) must be spayed or neutered if over 1 year old.

• Dog(s) must be non-aggressive and free of threatening behavior toward humans and other dogs.

• Dog(s) must be up-to-date on vaccinations, including Rabies, Distemper (e.g., DHPP), and Bordetella, with veterinary proof of vaccination and expiration date required.

• Pet parent(s) are responsible for ensuring their dog(s) are current on flea/tick and heartworm preventatives.

• Puppies 12 weeks and older are welcome. Please consult your veterinarian regarding age-appropriate care.

• Only dog(s) that are experienced with and enjoy the company of other dogs are suitable for Home Boarding, Daycare, and Group Walks.

• Dog(s) that are not social or are uncomfortable around other dogs are welcome for Solo Walks, Drop-In Visits, or House Sitting services.

• Pet parent(s) must inform us of any existing or recurring health conditions their pet(s) may have (e.g., scabs, scratches, weak leg) before the start of the booking.

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For Cats and Other Small Animals:

• Cats must be spayed or neutered if over 1 year old.

• Cats must be non-aggressive and comfortable with human interaction.

• All cats and small animals must be up-to-date on relevant vaccinations and parasite preventatives, as recommended by your veterinarian. Proof of vaccination may be requested.

• Small animals (e.g., rabbits, guinea pigs, hamsters, birds) must be in good health and housed in a secure, clean enclosure.

• Pet parent(s) must disclose any health concerns or special care instructions for cats or small animals (e.g., dietary needs, grooming requirements, medication) before the start of the booking.

03

General Liability & Risk Acknowledgment:

Pet parent(s)’ acknowledges that 

• While Deogee will take all necessary precautions, there are inherent risks (including injuries, illness, or death) that may still occur.

• Deogee is not liable for damages to a dog’s belongings or for injuries or illness to dogs under our care.

• Dog environments inherently involve risks, including rough play, stress, and potential exposure to contagious diseases.

• The Pet Parent(s) are financially responsible for any damages or injuries caused by their dog, including medical bills.

04

Pet Safety & Care Adjustment Policy:

At Deogee, the safety, comfort, and well-being of every pet in our care is our highest priority. We recognize that each pet is unique, with individual personalities, health needs, and comfort levels. To ensure a safe and positive experience, we may adjust your pet’s care as needed based on behavior, health, or environmental conditions.

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Situations Where Adjustments May Be Made:

• Behavioral Concerns: If a pet shows signs of fear, anxiety, aggression, or discomfort, we may modify their routine, limit exposure to other pets or people, or provide more individualized attention.

• Health Observations: If we observe signs of illness or discomfort (e.g., limping, vomiting, lethargy, excessive scratching), we may reduce physical activity, change handling procedures, or pause certain services until further guidance is received from you or your vet.

• Weather or Environmental Conditions: For the safety of pets, outdoor time may be shortened or adjusted during extreme heat, cold, storms, or poor air quality.

• Energy Level, Age, or Special Needs: Young, elderly, or special-needs pets may receive tailored care that balances rest, activity, and enrichment according to their individual needs.

• Feeding or Medication Changes: If your pet refuses food, shows a change in appetite, or is on medication that affects their behavior or health, we may adjust feeding schedules or routines accordingly.
   

Communication:

• You will be promptly notified of any major changes or concerns.

• For ongoing or repeat issues, we may suggest an updated care plan or recommend services better suited to your pet’s needs.

• In emergencies, we will act in your pet’s best interest and reach out to you or your emergency contact as soon as possible.

05

Supervision:

• There will be a 24/7 dog cam monitoring and have an onsite team member. In cases where our team is needed elsewhere, we will hire a trusted third-party professional to ensure your dog(s) receive appropriate care.

06

Insurance & Bonding: 

• Deogee is fully insured and bonded through Pet parent(s)’ for the safety and security of your pet.

• Deogee is a member of the International Boarding & Pet Services Association (IBPSA), ensuring adherence to the highest industry standards.

07

Medical Release:

• In case of an emergency, Deogee will make every effort to contact the Pet Parent(s) before transferring the dog to a licensed veterinarian.

• The Pet Parent(s) authorize Deogee to act on their behalf for medical treatment if needed.

08

Payments Policy:

• Payment Methods: Rover, Venmo, Zelle, Credit Card, or Cash (Please note, some payment methods may be subject to transaction fees).

• Deogee reserves the right to refuse service if no payment is received, and will inform the Pet Parent(s) accordingly.

• The Pet Parent(s) agree to the pricing, fees, and cancellation policies, with additional fees applying beyond those reflected on Rover’s profile.

09

Cancellation policies:

• Cancellations made at least 7 days prior to the scheduled booking will be eligible for a full refund.

• Cancellations made between 7 days and 1 day before the scheduled booking will be eligible for a 50% refund.

• Cancellations made less than 24 hours before the scheduled booking, including on the day of the booking, will not be eligible for any refund.

10

Advertising Consent

• The Pet Parent(s)’ grants Deogee permission to take and share photos/videos of their pet on social media and business profiles. 
  The Pet Parent(s)’ may revoke this consent at any time.